:root{--blue:#0b5fa5;--navy:#0b3449;--cream:#f7f3e9;--paper:#fffefa;--line:#d9e5e8;--muted:#667b85;--green:#18724e;--red:#a53b2a}*{box-sizing:border-box}body{margin:0;color:var(--navy);background:linear-gradient(135deg,#e5f7f9,var(--cream));font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;min-height:100vh}button,input,textarea{font:inherit}.ops-shell{width:min(920px,calc(100% - 28px));margin:auto;padding:28px 0 64px}.ops-brand{display:flex;gap:12px;align-items:center;margin-bottom:22px}.ops-mark{display:grid;place-items:center;width:46px;height:46px;border-radius:50%;color:white;background:var(--blue);border:4px solid #ecd084;font-weight:900}.ops-card{padding:24px;border:1px solid var(--line);border-radius:22px;background:var(--paper);box-shadow:0 15px 45px rgba(11,52,73,.09);margin-bottom:15px}.eyebrow{color:var(--blue);font-size:11px;font-weight:900;letter-spacing:.13em}.ops-card h1,.ops-card h2{margin:.25rem 0}.ops-card p{color:var(--muted);line-height:1.5}.ops-form{display:grid;gap:12px}.ops-form label{display:grid;gap:6px;font-size:13px;font-weight:800}.ops-form input,.ops-form textarea{width:100%;padding:11px 12px;border:1px solid var(--line);border-radius:11px;background:white}.button{display:inline-flex;align-items:center;justify-content:center;min-height:44px;padding:0 16px;border:0;border-radius:11px;background:var(--blue);color:white;font-weight:850;cursor:pointer;text-decoration:none}.button.secondary{color:var(--blue);background:#eaf5fb}.hidden{display:none!important}.status-pill{display:inline-flex;padding:6px 10px;border-radius:999px;background:#e8f3ed;color:var(--green);font-size:12px;font-weight:900}.request-list{display:grid;gap:12px}.request{padding:17px;border:1px solid var(--line);border-radius:16px;background:white}.request-head{display:flex;justify-content:space-between;gap:12px}.request h3{margin:3px 0}.request-meta{display:flex;flex-wrap:wrap;gap:7px;color:var(--muted);font-size:12px}.request-actions{display:flex;flex-wrap:wrap;gap:7px;margin-top:13px}.request-actions button{min-height:38px;padding:0 11px;border:1px solid var(--line);border-radius:9px;color:var(--blue);background:white;font-weight:800;cursor:pointer}.timeline{display:grid;gap:0;margin-top:16px}.timeline-row{display:grid;grid-template-columns:18px 1fr;gap:9px;padding:8px 0}.timeline-dot{width:11px;height:11px;margin-top:5px;border-radius:50%;background:var(--blue)}.timeline-row strong,.timeline-row small{display:block}.timeline-row small{color:var(--muted);margin-top:2px}.alert{padding:12px;border-radius:10px;background:#fff2dd;color:#765315}.service-editor{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-top:12px}.service-editor label:last-of-type{grid-column:1/-1}@media(max-width:600px){.ops-shell{width:min(100% - 18px,920px);padding-top:12px}.ops-card{padding:18px;border-radius:18px}.request-head{display:grid}.service-editor{grid-template-columns:1fr}}